Refund policy

                       Refund policy

At Grand Chron , we are committed to providing high-quality watches and ensuring customer satisfaction. If you are not completely happy with your purchase, we offer a clear and straightforward refund process.

1. Refund Policy

Eligibility for Refund

You may request a refund under the following conditions:

  • The item is returned within 30 days of the delivery date.
  • The watch is unused, unworn, and in its original packaging, with all accessories included.
  • Proof of purchase (receipt or order confirmation) is provided.

Non-Refundable Items

We do not offer refunds for:

  • Watches that show signs of wear, damage, or alteration.
  • Customized or engraved watches.
  • Gift cards.

Return & Refund Process

  1. Initiate a Return: Contact our support team at [Your Support Email/Link] with your order details.
  2. Return the Item: Once approved, ship the item to our designated return address. (Customers are responsible for return shipping costs unless the product is defective or incorrect.)
  3. Inspection & Refund Processing: Upon receiving the item, we will inspect it and process your refund within 5-10 business days.

2. Payment Refund Policy

Refund Method

  • Refunds will be processed back to the original payment method used at checkout (credit card, PayPal, etc.).
  • Depending on your payment provider, it may take 3-7 business days for the refund to appear in your account.

Refunds for Canceled Orders

  • If you cancel your order before it is shipped, a full refund will be issued within 5-7 business days.
  • If the order has already been shipped, you will need to return the item once it arrives.

Refund for Damaged or Defective Items

  • If your watch arrives damaged or defective, contact us within 7 days of delivery with photos. We will offer a replacement or full refund at no extra cost.

3. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check with your bank or payment provider, as processing times may vary.
  • Contact your credit card company, as refunds may take time to officially post.
  • If you still have issues, reach out to us at (infograndchron@gmail.com)