Shipping policy
Shipping Policy
At Grand Chron , we are committed to delivering your luxury watches safely and efficiently across Europ.
1. Shipping Coverage
We currently only ship within Europ.
2. Shipping Methods & Delivery Time
We offer the following shipping options:
- Standard Shipping (5-7 Business Days) – Free for all orders.
📦 Processing Time: Orders are processed within 24-48 hours (excluding weekends and holidays).
3. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your package through our courier partner’s website.
4. Shipping Costs
- Standard shipping is free for all orders.
5. Delivery Issues
- If your package is delayed, please check the tracking details or contact us at Contact Support : infograndchron@gmail.com
- If your order arrives damaged or missing, notify us within 48 hours with photos, and we will assist you in resolving the issue.
6. Incorrect Address Policy
- Please ensure that your shipping address is correct at checkout.
- We are not responsible for delays or lost packages due to incorrect addresses.
7. Returns Due to Failed Delivery
- If a package is returned to us due to failed delivery attempts, additional shipping fees may apply to resend the order.
For any questions, feel free to contact our support team at infograndchron@gmail.com